Refund policy

Last updated: September 10, 2026

At Letstalkora, we want you to be satisfied with your purchase. Please read our Returns & Refund Policy carefully before placing an order.

1. Returns

We accept eligible returns in accordance with applicable consumer protection laws.

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, where the statutory right of withdrawal applies.

To be eligible for a return, the product must:

  • Be unused and in its original condition;
  • Be free from damage, marks, stains, odors or signs of use;
  • Include all original accessories, packaging and components where applicable;
  • Be returned securely packaged to prevent damage during transit.

We reserve the right to reduce or refuse a refund where the value of the product has been diminished due to handling or use beyond what is reasonably necessary to inspect the product, where permitted by applicable law.

2. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the cost of returning the product to us, unless applicable law requires otherwise.

We strongly recommend using a tracked shipping service when returning an item. Letstalkora is not responsible for returned packages that are lost or damaged while being returned to us when the customer has arranged the return.

If a product is confirmed to be defective, damaged upon arrival, or materially different from the product ordered, please contact us before returning it. Where required by applicable law, Letstalkora will cover the reasonable return shipping costs.

3. Damaged or Defective Items

If your order arrives damaged or the product has a manufacturing defect, please contact us as soon as reasonably possible.

Please provide:

  • Your order number;
  • A description of the problem;
  • Clear photographs of the product;
  • Photographs of the packaging where relevant;
  • Video evidence where necessary to demonstrate a functional issue.

We may request additional information to properly investigate the issue.

We may offer a repair, replacement, partial refund or full refund depending on the nature of the issue and the remedies available under applicable law.

4. Refunds

Refunds are processed after the returned product has been received and inspected, where an inspection is reasonably necessary.

Once approved, refunds will normally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

Where applicable law requires the reimbursement of the original standard delivery charge, this will be included in the refund. Additional charges paid for upgraded or express delivery may not be refundable where permitted by law.

5. Non-Returnable Situations

Returns may not be accepted where permitted by law if:

  • The product has been materially used;
  • The product has been damaged by the customer;
  • The product has been modified or altered;
  • The product is returned incomplete;
  • The product is returned without required components or accessories;
  • The product has been damaged due to improper use;
  • The customer fails to follow reasonable return instructions.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

6. How to Request a Return

To request a return, contact our customer support team with:

Order number:
Full name:
Email used for the order:
Reason for return:

Do not send products back without first contacting us and receiving return instructions.

Returns sent to an address other than the address provided by our support team may not be processed correctly.

7. Contact

Letstalkora Customer Support
Email: infoletstalkora@gmail.com